Returns & Refund Policy

Over 99% of my customers are so thrilled with their products, I have never received a return, however, in the event that you are not completely satisfied with your purchase, or simply change your mind on returnable items, you can return your item within 7 days of receiving your order by following the return process. Email us at contact@auroragracefinejewellery.co.uk quoting your order number and reason for return, then simply place all items in the return bag provided and return to us using Special Delivery Maximum Insurance via Royal Mail. 

Your item must be unused and in the same condition that you received it in. It also must be in the same box supplied with all the paperwork provided. Items that appear to be worn and used will not be refunded and be returned to you. Please ensure all diamond certificates and paperwork is sent back with the returns to prevent any delay with your refund. All items must be returned within 7 days.

Once your item has been returned and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s will be processed and credited back to the original payment method within 3-5 days. 

We cannot accept returns on bespoke, custom made or made to order jewellery unless they are faulty, and there is no returns on studs and earrings for hygiene reasons.  

We offer free secure delivery upon purchase however you are responsible for paying for your own shipping costs for returning your item, and shipping costs are non refundable. All items must be returned to us with secure and insured delivery. 

Any items that do not reach us are the responsibility of the customer.